Note to Wells Fargo...

[geochem1st]

I hear what you're saying and understand geo. What gets me is the do-nothing policies that they have undertaken. I tell ya, if a terrorist is using a bank doing small transaction, he has no reason to even talk to a teller. He'll use the ATM.
All this 'feel good' stuff is doing nothing but wasting resources. I can imagine some suit in a bankers office pounding his chest on how he's fighting terror...

You are right. I have seen the suits do this.

 

[uniphasian]

Just point at your throat and shake your head "no" a couple of times.

 

[geochem1st]

Geo - be assured I understand what your saying. I am only trying to get accross that there is a big difference between "added emphasis on getting to know customers and monitoring their banking habits" as a policy towards compliance with the Patriot Act and this:

From the Wells Fargo website:

We have to “wow!” them. We know what that feels like because we’re all customers. We go to the cleaners, the grocery store, a restaurant or whatever, and we find a situation where we’re “wowed!” We walk out and we say, those people really listened to me and helped me get what I need. All of us hear stories about customers, say, who pick a certain line at the supermarket because they know the person who bags the groceries connects with customers —smiles, greets regular customers by name, asks how their families are doing. When a personal banker helps a customer in one of our stores, or when a customer gets help from one of our phone bankers or does transactions on wellsfargo.com we want them to say, “That was great. I can’t wait to tell someone.” We want every customer to say “I didn’t know I could get service like that. She made a difference. He solved a problem and helped me understand how I can achieve my goals. I learned something new about my financial health.”

https://www.wellsfargo.com/invest_relations/vision_values/7

I'm not saying that you're lying, I am just saying that I'm talking about an obvious corporate customer service mandate akin to Target deciding that the people in their stores are "guests" not "customers" and making it a policy to use one word and not the other. Or how retail stores like Best Buy, Walmart and Blockbuster feel that paying someone to say "Hi" to every person that walks in the door creates a more personal atmosphere and thereby hopefully more sales through happiness.

You're talking about security policies which have snipits of similar verbage but are entirely different.

It comes down to information and how its used. I wish I could post the teller training slides so that you can see with clarity that information that is expected to be gathered by the tellers to combat identity theft, money laundering, scanning for bank robbers, and terrorist activities - with a small stretch can be turned into a customer relations coup that makes them money.

With the advent of banking regulations (and for security there is a shit load of them, from the Bank Secrecy Act to the Patriot Act - which is 158 sections long) to learn more about customers, identification, and determining legal usage of accounts, information is gathered. The banks learned that this info was also valuable in increasing their profits because it profiles customers and opens opportunity to increase business. The two purposes go hand in hand for them.

If increased security is desired, freedoms and privacy diminish. There is no way around that. Any security expert will tell you that there is no substitute for human intel. What started all this was my reply to be nice to the tellers.... for they are only doing their jobs.

 

[SludgeBurns]

Again, I understand what your saying but I just don't feel you've connected point A and point B.

I doubt the teller is "gathering" the information of how my day is going or how long I've been at my job and reporting my answers as well as my demeanor to his superiors.

Security and being on alert for threats is one thing and trying to engage me in small talk beyond my comfort level is something else.

 

[dubyatf]

Wither 'rude'! I've come to expect surly tellers over the years ("Do you want any large bills - or just a stack of 'ones' that smell like strippers' crack?"). If they start treating me nice - like a customer or something... Well then - the terrorists have really won - now haven't they?

 

[SKATTERBRANE]

Note to Wells Fargo:

I hate small talk - especially with strangers - and I'm not looking for a "personal" banking experience from you so please stop asking me "personal" questions when I come inside to make a deposit or withdrawal from my checking account.

I agree with you. I do not like small talk from ANY business, I want good service, and mere politeness. Say as little as possible please.

 

[brianugly]

Here's my advice to wells Fargo...stop f***ing up wachovia. And thanks for letting us use the ATM twice a month for free with our FREE CHECKING. Dirty bastards.

 

[Alligatorbling]

its part of what they have to do

they hate saying it more than you hate hearing it lol






they are monitored..... if they dont say it, they get in trouble.

 

[Alligatorbling]

Here's my advice to wells Fargo...stop f***ing up wachovia. And thanks for letting us use the ATM twice a month for free with our FREE CHECKING. Dirty bastards.

wells fargo is wachovia. wachovia no longer exist.

 

[Alligatorbling]

some wf chains have taken away tellers stools... they have to stand for 9 to 16 hours a day in one spot... try standing for 3 hours and tell me what you think about 16