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Another thing; If you would have done what the boss said, and simply ignored her, then it's likely she might have complained upstairs, and the boss might have said "I told him to do it that way". No way to ensure that's how it might have went down, but the point is, always do what "the man" wants you to do, regardless of the whims of middle management. When the boss leaves it to middle management to decide, do what middle management says.
When you're being "pulled this way, and pulled that way", default to the higher authority.
When you're being "pulled this way, and pulled that way", default to the higher authority.