- May 2, 2010
- Reaction score
Sure, that's all fine. But regardless of how you feel about it, the customer is still correct in this instance. As you're aware, when selling items online a level of trust needs to be established between buyer and seller. The way this is achieved is through the accepted language and descriptions used to facilitate the transaction. With the Reverb platform, as well as many other selling platforms, if you are not a licensed distributor of a product you are selling used goods. Therefore, you cannot use the condition description of 'brand new,' regardless of the condition.It’s a fine line to split.
Feel free to further quiz @Gibsonrocknroll about the particulars in this instance, but I tend to side with him on this one.
If the ad was complete, with the full disclosure that it was new in the box, even from a private seller, I think that’s good enough.
If the buyer is that OCD about the seller’s “papers” or credentials, or status of their franchise agreement with a manufacturer or a distributor, then I would say it was on him to make damn sure who he was buying from.
In my experience over the past 20 years, I can’t tell you how many times I’ve had to answer questions that were already answered in a clear and concise description of the item listing.
People don’t read.
Of course, the description of my “shop” on Reverb makes it very clear that I am not a store or a dealer.
I’m just an old guy that likes to buy cool stuff.
I understand that full disclosure is always a good idea, and it is easy enough to be disappointed, but the few times that I ever had an issue with a sale or purchase on Reverb or eBay I communicated directly with the seller.
I wouldn’t dream of pulling the rug out from under somebody over a transaction and jeopardize their feedback rating without an attempt to communicate directly first.
THAT is a dick move.
The reason behind this is the manufacturer may refuse to support or warrant a defective product if it's been sold on by a third party. Probably not a big deal for a pedal worth a few hundred bucks. A 10 grand custom shop LP, potentially a big deal.