Hey Guys....
I have a question concerning the Gibson custom repair dept. Please let me stress I am in NO way trying to start any kind of trouble but I am kind of frustrated and i don't know what to do and My reason for this post is to ask if anyone else has had any issues like this.
First....I'm a FAN....I have a 59 Custom shop LP, a 1960 custom shop LP, a Black Custom LP and a Classic Goldtop LP.....Recently the local guitar store had a run done of LP Custom in "Buttercream" identical to the Great Randy Rhoads, there was 30 made they told me, and I had to have one, which was the last of my inheritance money my Dad left me when he passed away. Anyways....as I was taking the original screw out of the top strap button (To install strap locks) the original gold Gibson screw broke off inside the guitar and I tried everything to get it out, screw remover wouldnt work. I didn't want to damage the guitar and a couple days later, I seen that Gibson was relaunching their repair shop and you have to set up a zoom call with them, I figured if anyone could do this and do it right it would be Gibson. a few days later we were on a zoom call, I talked to a great guy named Alex and showed him the issue and he said YES they could do it. He had to leave the chat for a minute and was going to quote me a price....He talked to someone and said it would be a ballpark of $275, I mean yeah thats high but its GIBSON, and you have to expect that.
So they sent me a call tag and I shipped my Buttercream Custom to them and a few days later I recieved an email saying they recieved the guitar and will get back to me when they look at it.
I stress there is no damage done to the guitar, there is just a screw broken off flush, or maybe a thread deeper than flush that needs to come out.
A couple days later, I get an email with a work order and NOT ONLY did they NOT give me a price anywhere in the $275 area, they made it triple!!! $675!!!! I thought $275 was high but I agreed to that and this is why I sent the guitar to them. I realized it could go up or down give or take $50 either way....But NO WAY would I have sent it to them for $675 price.
The email said to replay with the work order number and type "ACCEPT" or if NOT, then put DECLINE and the order Number.
I just got over a 3 week battle with COVID and havent worked and i just don't have $675 laying around so I replied with a DECLINE and they are supposed to let me pay the $100 bench fee and send my guitar back........This is where it gets weird....They won't respond, I havent paid the bench fee, I have sent a few emails to BOTH the repair dept and to Alex directly and Neither will respond, it's been 3 weeks. I have been nice and patient, I called them last week because there was a number to call at the bottom of the email with an extenion to their repair shop.......The guy who answered says they don't have a phone or an extention ad tells me they will respond. Well they havent!!!
Has anyone else had an issue like this??? I mean I am NOT one to complain or anything and i know they are busy....but just a little communication is all I ask.. The Guitar cost me $5100.00 and it just seems weird i am not hearing a thing at all, How long should i let this go and wait???
There's a disclaimer that says if you don't reclaim your guitar within 30 days they sell it to recover costs, It will be 30 days in 3 days from now.
One of my friends made the comment that "Maybe it needs to turn into a legal issue" BUT I'm trying to exhaust any other ideas first before i consider going that route but with the lack of any one to talk to......How long is TOO long to not hear something?? Something just doesnt feel right here. How long do I wait before I consider getting legal advice?
IF anyone can give me any suggestions , I really appreciate it greatly....I"m just frustrated......THANK YOU!!!
I have a question concerning the Gibson custom repair dept. Please let me stress I am in NO way trying to start any kind of trouble but I am kind of frustrated and i don't know what to do and My reason for this post is to ask if anyone else has had any issues like this.
First....I'm a FAN....I have a 59 Custom shop LP, a 1960 custom shop LP, a Black Custom LP and a Classic Goldtop LP.....Recently the local guitar store had a run done of LP Custom in "Buttercream" identical to the Great Randy Rhoads, there was 30 made they told me, and I had to have one, which was the last of my inheritance money my Dad left me when he passed away. Anyways....as I was taking the original screw out of the top strap button (To install strap locks) the original gold Gibson screw broke off inside the guitar and I tried everything to get it out, screw remover wouldnt work. I didn't want to damage the guitar and a couple days later, I seen that Gibson was relaunching their repair shop and you have to set up a zoom call with them, I figured if anyone could do this and do it right it would be Gibson. a few days later we were on a zoom call, I talked to a great guy named Alex and showed him the issue and he said YES they could do it. He had to leave the chat for a minute and was going to quote me a price....He talked to someone and said it would be a ballpark of $275, I mean yeah thats high but its GIBSON, and you have to expect that.
So they sent me a call tag and I shipped my Buttercream Custom to them and a few days later I recieved an email saying they recieved the guitar and will get back to me when they look at it.
I stress there is no damage done to the guitar, there is just a screw broken off flush, or maybe a thread deeper than flush that needs to come out.
A couple days later, I get an email with a work order and NOT ONLY did they NOT give me a price anywhere in the $275 area, they made it triple!!! $675!!!! I thought $275 was high but I agreed to that and this is why I sent the guitar to them. I realized it could go up or down give or take $50 either way....But NO WAY would I have sent it to them for $675 price.
The email said to replay with the work order number and type "ACCEPT" or if NOT, then put DECLINE and the order Number.
I just got over a 3 week battle with COVID and havent worked and i just don't have $675 laying around so I replied with a DECLINE and they are supposed to let me pay the $100 bench fee and send my guitar back........This is where it gets weird....They won't respond, I havent paid the bench fee, I have sent a few emails to BOTH the repair dept and to Alex directly and Neither will respond, it's been 3 weeks. I have been nice and patient, I called them last week because there was a number to call at the bottom of the email with an extenion to their repair shop.......The guy who answered says they don't have a phone or an extention ad tells me they will respond. Well they havent!!!
Has anyone else had an issue like this??? I mean I am NOT one to complain or anything and i know they are busy....but just a little communication is all I ask.. The Guitar cost me $5100.00 and it just seems weird i am not hearing a thing at all, How long should i let this go and wait???
There's a disclaimer that says if you don't reclaim your guitar within 30 days they sell it to recover costs, It will be 30 days in 3 days from now.
One of my friends made the comment that "Maybe it needs to turn into a legal issue" BUT I'm trying to exhaust any other ideas first before i consider going that route but with the lack of any one to talk to......How long is TOO long to not hear something?? Something just doesnt feel right here. How long do I wait before I consider getting legal advice?
IF anyone can give me any suggestions , I really appreciate it greatly....I"m just frustrated......THANK YOU!!!
Must be somebody around that could get the screw out.
