Guitar Center Shipping Disaster

darkvoice

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Buy from GC a because they have something you want at a good price, and a good return policy. There are no other reasons to buy anything from them.

I haven’t had bad customer service really, just no customer service. I don’t expect any and so far if what I buy isn’t what I want, or if my used purchase isn’t acceptable I just take it back. No questions asked.

If I want customer service I pay more and go to a local shop. Sometimes I do.
That's my approach when dealing with GC, I don't expect white glove service. Their listings are minimalistic, you can't see anything in their photos and they don't mention defects/damage in most cases. I am willing to roll the dice, because if something is not to my liking - they take their items back no questions asked.

I am willing to cut them some slack, however, there has to be minimal acceptable level of service. Sending Gibson guitar without the box does not cut it!
 

darkvoice

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Try to understand that you are dealing often at GC with clueless kids making minimum wage. I'm not excusing what that guy did. He should have had the good sense to use a box and pack it well. The fact that he didn't, indicates he either is a flaming stoner idiot, or he wasn't trained to pack a guitar.

Call the store and demand a partial refund for the case damage and go to corporate if you need to.
I understand that the guy who packed the guitar was clueless, however someone else should have noticed improper packaging. I'd assume the store keeps all outgoing packages in one area from where UPS picks them up, so seeing a naked case in that area should have raised a red flag from more experienced employee.
 

Six6String6

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I keep reading these kinds of things and can’t help but wonder, why mail order such costly items. I always drive to the shop to pick it up in person.
 

Rorer714

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This Gibson arrived yesterday from a Guitar Center store. Someone just slapped shipping label on the case. Case is not even locked.

Needless to say I was speechless when UPS guy gave me this. It was shipped by the largest guitar store in the world, not some amateur who sold only one guitar in his life and does not know how to properly pack a guitar. Each Guitar Center store ships hundreds if not thousands of guitars - you'd hope an employee knows how to safely pack a guitar.

Luckily the guitar survived, but the case suffered some unnecessary damage.

Apology for the rant. I am lost. I heard about something similar happening to other folks, but this is the first for me. I honestly don't know what to say...

View attachment 609564
hearing another story about GC is one of the reasons I don't buy from them-not even a pick. they just don't seem to care. a friend is a manager at one of the stores & he understands.
 

mudface

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Someone else has already mentioned and i have to agree that this guitar was shipped in a box and that box became severely damaged and wasn't repairable or replaceable during transit. It ended up with the shipping tag tapped to the case and continued to delivery. I'm sure that GC would make that same statement if asked.
 

01GT Eibach

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Someone else has already mentioned and I have to agree that this guitar was shipped in a box and that box became severely damaged and wasn't repairable or replaceable during transit. It ended up with the shipping tag tapped to the case and continued to delivery ...
Additionally, the directly labeled guitar arrived at its final destination no worse for wear with both the case and the guitar seemingly in the same condition as how it initially left the store.
 

darkvoice

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Additionally, the directly labeled guitar arrived at its final destination no worse for wear with both the case and the guitar seemingly in the same condition as how it initially left the store.
I respectfully disagree. What you are saying is along the lines - let's ship a glass jar of pickles without any packaging, let the shipping company deal with it, they will be careful because they will see it's glass. In the end we will say it's ok to do so as long as it arrives in not broken condition.
 

Roddyvh

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I have been shipping guitars for over 45 years and can honestly say that I have seen it all. I would share the photos with anyone at Guitar Center that will listen, and have them either replace the case or compensate you for the damage. It has been my experience that a replacement is better because a case can be structurally damaged without any outward signs of the issues. You don't want to drop it years later only to find that damage has been hidden. It's worth your time and effort if you value the guitar and want to preserve it. Even if you need to negotiate a price difference between new vs used , it is worth it in the long term. Lastly, if you value your instrument , get a replacement.
The NEW chainsaw case , (branded Gibson or SKB), is a damn fine replacement with a decent warranty included with your purchase.
 

diesel99

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This Gibson arrived yesterday from a Guitar Center store. Someone just slapped shipping label on the case. Case is not even locked.

Needless to say I was speechless when UPS guy gave me this. It was shipped by the largest guitar store in the world, not some amateur who sold only one guitar in his life and does not know how to properly pack a guitar. Each Guitar Center store ships hundreds if not thousands of guitars - you'd hope an employee knows how to safely pack a guitar.

Luckily the guitar survived, but the case suffered some unnecessary damage.

Apology for the rant. I am lost. I heard about something similar happening to other folks, but this is the first for me. I honestly don't know what to say...

View attachment 609564
For a hot minute a couple years ago, I worked in a UPS distribution center loading trucks. A Fender amp came down the conveyor belt in a box, no kind of padding at all. Wonder if it survived intact to destination.
 

01GT Eibach

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I respectfully disagree. What you are saying is along the lines - let's ship a glass jar of pickles without any packaging, let the shipping company deal with it, they will be careful because they will see it's glass. In the end we will say it's ok to do so as long as it arrives in not broken condition.
Dude, cool the jets. I never said any such thing. I thought it was interesting that the guitar showed pretty much fine. It was YOU that said in an earlier posts "the case did its job.... kept that awesome alpine white studio from damage. That case is blessed". Extrapolating to any inference from me that this is how guitars should be normally shipped is a monumentally stupid inference.
 

Coachmoe

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This Gibson arrived yesterday from a Guitar Center store. Someone just slapped shipping label on the case. Case is not even locked.

Needless to say I was speechless when UPS guy gave me this. It was shipped by the largest guitar store in the world, not some amateur who sold only one guitar in his life and does not know how to properly pack a guitar. Each Guitar Center store ships hundreds if not thousands of guitars - you'd hope an employee knows how to safely pack a guitar.

Luckily the guitar survived, but the case suffered some unnecessary damage.

Apology for the rant. I am lost. I heard about something similar happening to other folks, but this is the first for me. I honestly don't know what to say...

View attachment 609564
For many years GC has routinely thrown away the boxes their items come shipped in. With the pics that you have, I would think that you should get some kind of compensation. It has always amazed me that many GC employees are clueless about the products they sell. So many times many of us know more about their products than the sales person. Just sad.
 

D_Rowell

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This Gibson arrived yesterday from a Guitar Center store. Someone just slapped shipping label on the case. Case is not even locked.

Needless to say I was speechless when UPS guy gave me this. It was shipped by the largest guitar store in the world, not some amateur who sold only one guitar in his life and does not know how to properly pack a guitar. Each Guitar Center store ships hundreds if not thousands of guitars - you'd hope an employee knows how to safely pack a guitar.

Luckily the guitar survived, but the case suffered some unnecessary damage.

Apology for the rant. I am lost. I heard about something similar happening to other folks, but this is the first for me. I honestly don't know what to say...

View attachment 609564
I would definitely pursue getting a new case from them. They have a 30 day return policy, so you can say what happened and that you will return it unless they credit you the price of a case or give you a new one. Anyone you talk to should recognize they screwed up. Persist until you get someone who gives a shit. I had an experience with GC where a person who worked in customer support for online sales was willing to make up for store employees mistakes by giving me a discount on my order of a Fender amp.
 

LeftyF2003

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I received a Spector Legend bass shipped the same way, only he at least duct taped the lid of the case shut. In my case (pun intended) it was only coming a couple of hundred miles, but I was more than a bit surprised that he shipped it that way. Thankfully the guitar was fine, but I gave the case away as it was covered in bumper stickers, and once I got those off no amount of Goo Gone or WD40 could get the glue off. The bass after it's terrifying ride in a few UPS trucks:

Spector_1.jpg
 
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Mr French

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Have you called the company about the situation? For something like this, they should give you your money back. I wouldn't bother with a local store as they don't have anything to do with it.
 

JMP

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hearing another story about GC is one of the reasons I don't buy from them-not even a pick. they just don't seem to care. a friend is a manager at one of the stores & he understands.
I walked into a GC 3 years ago to buy 2 packs of Ernie Ball strings (it was a moment of weakness for me due to general convenience). The 20-something at the register looks at the strings and asked for my e-mail address. I said “no thank you” and tried to hand him a $20 bill. He insisted that he couldn’t ring me out without an email address! That just pissed me off. I turned around and left without strings. It’s not worth saving a buck and having to deal with an organization like GC.
 
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mudface

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Dude, cool the jets. I never said any such thing. I thought it was interesting that the guitar showed pretty much fine. It was YOU that said in an earlier posts "the case did its job.... kept that awesome alpine white studio from damage. That case is blessed". Extrapolating to any inference from me that this is how guitars should be normally shipped is a monumentally stupid inference.
Actually it was me that made those comments in post #35 amigo,.... not @darkvoice ..... he was referencing a comment to a reply you made to my post #66..... I apologize for any misdirection and thought i should clear that up.:cheers:
 

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