That's my approach when dealing with GC, I don't expect white glove service. Their listings are minimalistic, you can't see anything in their photos and they don't mention defects/damage in most cases. I am willing to roll the dice, because if something is not to my liking - they take their items back no questions asked.
I understand that the guy who packed the guitar was clueless, however someone else should have noticed improper packaging. I'd assume the store keeps all outgoing packages in one area from where UPS picks them up, so seeing a naked case in that area should have raised a red flag from more experienced employee.
hearing another story about GC is one of the reasons I don't buy from them-not even a pick. they just don't seem to care. a friend is a manager at one of the stores & he understands.
Additionally, the directly labeled guitar arrived at its final destination no worse for wear with both the case and the guitar seemingly in the same condition as how it initially left the store.
Shh, don't give them ideas...
I respectfully disagree. What you are saying is along the lines - let's ship a glass jar of pickles without any packaging, let the shipping company deal with it, they will be careful because they will see it's glass. In the end we will say it's ok to do so as long as it arrives in not broken condition.
For a hot minute a couple years ago, I worked in a UPS distribution center loading trucks. A Fender amp came down the conveyor belt in a box, no kind of padding at all. Wonder if it survived intact to destination.
Dude, cool the jets. I never said any such thing. I thought it was interesting that the guitar showed pretty much fine. It was YOU that said in an earlier posts "the case did its job.... kept that awesome alpine white studio from damage. That case is blessed". Extrapolating to any inference from me that this is how guitars should be normally shipped is a monumentally stupid inference.
For many years GC has routinely thrown away the boxes their items come shipped in. With the pics that you have, I would think that you should get some kind of compensation. It has always amazed me that many GC employees are clueless about the products they sell. So many times many of us know more about their products than the sales person. Just sad.
I would definitely pursue getting a new case from them. They have a 30 day return policy, so you can say what happened and that you will return it unless they credit you the price of a case or give you a new one. Anyone you talk to should recognize they screwed up. Persist until you get someone who gives a shit. I had an experience with GC where a person who worked in customer support for online sales was willing to make up for store employees mistakes by giving me a discount on my order of a Fender amp.
I walked into a GC 3 years ago to buy 2 packs of Ernie Ball strings (it was a moment of weakness for me due to general convenience). The 20-something at the register looks at the strings and asked for my e-mail address. I said “no thank you” and tried to hand him a $20 bill. He insisted that he couldn’t ring me out without an email address! That just pissed me off. I turned around and left without strings. It’s not worth saving a buck and having to deal with an organization like GC.
Actually it was me that made those comments in post #35 amigo,.... not @darkvoice ..... he was referencing a comment to a reply you made to my post #66..... I apologize for any misdirection and thought i should clear that up.
