Gotta tip lid to Gibson customer service

[defcrew]

I know lots of folks tend to dis them for this and that but I wrote this morning asking about a serial number on a guitar and within an hour had received a reply and then prompt replies to two follow up emails. It's a little thing but I really was expecting to wait a week for an answer. Their serial number system even confuses them. He asked me to open control cavity and send pictures to make his decision. Service often seems like a dying art so I guess it shocks when you get it. Anyway...

 

[Left Paw]

Never mind what you may read here about Gibson corporate, they are still trying to be customer-focused in a difficult market.

 

[musicmaniac]

Glad they were able to help. I've had very good dealings with them myself.

 

[JHMvP]

What email address did you use?

Maybe Gibson is a bit selective on responding to emails from abroad; I've NEVER received any response on my emails...

 

[suedehead]

What email address did you use?

Maybe Gibson is a bit selective on responding to emails from abroad; I've NEVER received any response on my emails...

Boris at Gibson Europe has always been helpful whenever I've had a question. Even got me a pickguard shipped in from the USA free of charge on a warranty issue.

Aren't Gibson Europe based in the Netherlands anyway? So it shouldn't be from abroad for you.

Maybe next time try emailing service.europe@gibson.com

 

[Kartes]

It seems we always hear about the bad. It's refreshing for someone to take the time to post a positive comment. Kudos.

 

[kasu]

Ive allways recieved great service from them as well.

 

[Liquid State]

me too. I had an issue in the past and they stepped up big time.

 

[jlb32]

Same here. Everytime I have needed them for help or just to answer a question they have been there and have always provided friendly and great service.

 

[BigMike55]

I had an issue with an Epiphone one time and Gibson stepped up and took care of the problem very quickly. The next guitar I bought was a Gibson Les Paul.

 

[chasenblues]

So they confirmed that you actually do have the "real" rumored about 61 Burst...

 

[THDNUT]

No complaints here.

Bought a CS '59 335 figured top back in '97 that ended up having some issues. I sent it back to Gibson. They cherry picked a brand new one with even more figure that was perfect in every way and sent it to me, no charge!

 

[armycopter]

I've had to contact them twice. Once to get my headstock refinished and once just to ask them a question about one of their models. On both occasions I was thoroughly pleased with their response.

 

[BuzzHaze]

The 2 times I've emailed Gibson, they replied right away. One guy sent a bunch of extra information that I didn't even think to ask for. Very helpful. I was really impressed.

I also called their 1-800 number once and was given equally good service and information.


Defcrew....glad you posted. We don't see enough of the good sides

 

[fl48]

I bought a 2011 LP Studio Tribute on that auction site (e.....). When I got it, all four tone and volume knobs were cracked, almost in half, from shipping. (It wasn't packed very well.) I emailed Gibson to ask if they would replace the knobs. They replied the next day and sent me upgraded knobs at no charge within a week. I have also had good responses from them about other issues. At least for me, Gibson customer service has been great.

 

[Findthetone]

When you could actually call them for serial number info, I had nothing but great service. It's good to hear they are still going the extra mile even in email.

 

[bbutler123]

I know lots of folks tend to dis them for this and that but I wrote this morning asking about a serial number on a guitar and within an hour had received a reply and then prompt replies to two follow up emails. It's a little thing but I really was expecting to wait a week for an answer. Their serial number system even confuses them. He asked me to open control cavity and send pictures to make his decision. Service often seems like a dying art so I guess it shocks when you get it. Anyway...

Very good to hear. Thanks for posting this.