- Sep 4, 2015
- Reaction score
I do feel for the retailers who now have the task of selling Gibson’s latest and greatest product while the manufacturer itself pulls the rug out from under them with a PR mess.
It’s also pretty grim for any customers caught in the dilemma of either playing ‘wait and see’ in the hope that the finish on their ML guitars doesn’t develop problems, or deciding whether it might be best to return a guitar now before its too late for a simple refund, meaning they’d have to go down the warranty/replacement route if finish starts to flake off later.
What could make the situation better for those like Calieng & KeoRS who sent guitars back for repair or replacement would surely be for Gibson to go ‘above and beyond’ with their response instead of merely doing what they are ‘required’ to. Seems to me that even just a little bit of extra communication in terms of offering a choice between a small selection of possible replacement guitars would go a long way towards alleviating some quite understandable customer dissatisfaction.
The company needs a reality check if they don’t understand that these are customer’s crazy-expensive dream guitars they are replacing, not some free promotional novelty toys ordered with cereal box tokens, and that there is a certain level of care and service that people might reasonably expect when they are paying lots and lots of money...
There is one dealer with 20 of them at $14,699. plus applicable tax. Good luck! I wonder if they have sold even one of them? The most I paid was $8k for a heavy aged and even then had second thoughts....