What are the grounds for returning a guitar NOT purchased online? The T&Cs of the vendor state that they will give a refund for any faults within the first 30 days.
The 'faults' I have with my guitar are unlevel frets which are demonstrable with a fret rocker and also by the fact that the bass strings are dead from the 14th fret upwards unless the action is higher than I would like....and also a ding on the top that I did not notice until I got the guitar home. However, if one zooms into the photos for my guitar on the retailer's website the ding is visible (thus proving that it was there before I bought the guitar).
The retailer has stated that both issues are par for the course with Gibson and nothing serious. If I want a pristine guitar then I should look at PRS etc. This is despite me having owned several Gibsons without these faults.
To add insult to injury the retailer is not even prepared to fix these issues. They have stated that they will pay "a portion" of the fret levelling fee but will do nothing about the ding on the top.
So what constitutes a fault if these two issues do not? Their website clearly states that if faults are reported within 30 days then the buyer can have the item repaired or refunded. My retailer is offering neither of these things. They will "contribute" to the fret levelling cost but won't pay the full amount because not every fret is unlevel. They are dismissing the ding entirely as something commonplace with Gibsons.
If I were to sell this brand new guitar now I would have to disclose the ding and also the fact the frets are unlevel, thus getting a lower than market price. I must also add that I paid full RRP for this Les Paul Reissue with zero discount which makes this whole thing even more frustrating.
I am forced with getting a tech to look at the frets and the responsibility falls on me for getting this sorted, plus I am the one who has to gamble on the tech not adding further dings and scratches to my brand new instrument. What would you folk do in this situation?
The 'faults' I have with my guitar are unlevel frets which are demonstrable with a fret rocker and also by the fact that the bass strings are dead from the 14th fret upwards unless the action is higher than I would like....and also a ding on the top that I did not notice until I got the guitar home. However, if one zooms into the photos for my guitar on the retailer's website the ding is visible (thus proving that it was there before I bought the guitar).
The retailer has stated that both issues are par for the course with Gibson and nothing serious. If I want a pristine guitar then I should look at PRS etc. This is despite me having owned several Gibsons without these faults.
To add insult to injury the retailer is not even prepared to fix these issues. They have stated that they will pay "a portion" of the fret levelling fee but will do nothing about the ding on the top.
So what constitutes a fault if these two issues do not? Their website clearly states that if faults are reported within 30 days then the buyer can have the item repaired or refunded. My retailer is offering neither of these things. They will "contribute" to the fret levelling cost but won't pay the full amount because not every fret is unlevel. They are dismissing the ding entirely as something commonplace with Gibsons.
If I were to sell this brand new guitar now I would have to disclose the ding and also the fact the frets are unlevel, thus getting a lower than market price. I must also add that I paid full RRP for this Les Paul Reissue with zero discount which makes this whole thing even more frustrating.
I am forced with getting a tech to look at the frets and the responsibility falls on me for getting this sorted, plus I am the one who has to gamble on the tech not adding further dings and scratches to my brand new instrument. What would you folk do in this situation?
