Zzounds vs Sweetwater

Discussion in 'The Backstage' started by penguinchit, Dec 14, 2017.

  1. MikeyTheCat

    MikeyTheCat Senior Member

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    Odd, I just bought a Trio pedal for my son from Sweetwater and they called me to let me know it's back ordered by a few days. The damn pedal was only $45, not a $3K guitar, but they reached out to me personally to let me know.
    Now that's customer service.
     
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  2. Assault Bacon

    Assault Bacon Gold Supporter

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    I've ordered from both companies. I've had no problems at all with either and I've not known Sweetwater to sit on anything before shipping it. Perhaps I've been lucky, but I would do business with either company again and not have a second thought about it.
     
  3. penguinchit

    penguinchit Senior Member

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    Offspring opened the guitar yesterday and absolutely loves it! He hardly left it alone all day. I tried it out and I'll be ordering an orange model for me!
     
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  4. Static

    Static Senior Member

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    Never purchased anything from Zzsounds - but I buy plenty from Sweetwater. 99% of everything has come off without a hitch. Until I spent $1200 on a new amp and received a unit that was DOA. There obviously was no pre-ship inspection, it didn't even have a power chord in the box. However, a beautiful new one arrived two days later with one call the CS. They responded beautifully and it has had me make Sweetwater a first choice - if I can't find a better deal locally.
     
  5. VicodinDream

    VicodinDream Senior Member

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    I go with Sweetwater a lot. They usually ship USPS with stuff I order. But I usually order small stuff and have it within 1-2 days. I've ordered from both with zero problems. Now FedEx usually means a headache for me. They "loose" my packages, or "cannot find the address". Just yesterday I had a toolbox arrive damaged. The damage I can get over- it's a tool box that will house a large assortment of my guitar, firearm, automotive tools. It's going to get dings and such. But it's knowing it had this end up stickers, and they were ignored. If I purchase my amp I am planning to get soon- if I go with Sweetwater I plan to travel to Ft Wayne.
     
  6. penguinchit

    penguinchit Senior Member

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    I changed my mind and ordered the Snow White model. Same thing except it's a maple fretboard and white body. Very classy looking, but they're being discontinued, so it's no guarantee that I'll get one. If not, I'd still love the Neon Orange.
     
  7. penguinchit

    penguinchit Senior Member

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    I couldn't get the Snow White from SW and the Neon Orange has a 4-week wait, so I found a shop on Reverb that matched the price. I should have a Snow White JS32 on Monday!
     
  8. Frogfur

    Frogfur Senior Member

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    I just ordered a new Gretsch from Sweetwater, and it's scheduled to to delivered tomorrow. So far it appears to be right on time, just like they said. I've bought from them before and never had an issue.
     

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