Maybe someone here has had a similar situation and can offer some advice. I sold an item on Ebay for $130 and shipped it priority mail with insurance. The tracking says it was delivered, but the buyer contacts me after two weeks to say he hasn't received it. The buyer has thousands of transactions as both a buyer and seller with near-perfect feedback, so I have a hard time believing he would decide now to start scamming people. I thought I was covered by the insurance, only to find they automatically reject claims if the tracking shows that it was delivered. I assumed that coverage for lost packages extended to packages that were delivered to the wrong address, which is what I suspect happened here. I shipped it to a business address with a mailroom, so it's possible it was sorted incorrectly and delivered to the wrong office. But I noticed that the tracking says "delivered in/at mailbox." A large business with a mailroom would not have a mailbox to leave a package. I don't know if that's standard wording for all deliveries, or if it went somewhere else? The buyer says he's had the mail room look all over for it, with no results. I can appeal the USPS decision on the insurance claim, but it seems like one of us is screwed. Either I refund his payment and I'm out my item and my money, or I keep his money and tell him tough luck, which isn't fair either. Has anyone gotten an insurance claim paid out in this type of scenario? Thanks.