There is a free trial. Did you not try that first?? I have had problems with "cloud" presets doing what you describe. If you don't have everything licensed, some of the cloud presets won't work properly. You would be better off making your own presets anyway. I have found most of the presets online to be useless. Good luck. I understand the frustration. I have had intermittent problems with using plugins and is why I went with dedicated hardware! The whole reason they have a trial version is so that you can make sure it works for you before buying!!