Reverb Transaction -- Issue with Seller

Discussion in 'The Backstage' started by Fiesta Red, Dec 14, 2017.

  1. DavGrape

    DavGrape Senior Member

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    Band name of the week: "Bellend Blemish."
     
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  2. RichBrew

    RichBrew Senior Member

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    With such a curt response, my thinking would be: "Oh, you bloody think so?"
     
  3. Fiesta Red

    Fiesta Red Senior Member

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    The seller has changed his mind this morning and agreed to a full refund.
     
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  4. Tone deaf

    Tone deaf Senior Member

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    You still want that dead mouse?
     
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  5. Thumpalumpacus

    Thumpalumpacus Senior Member

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  6. Left Paw

    Left Paw Senior Member

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    First good news of this thread !!
     
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  7. Fiesta Red

    Fiesta Red Senior Member

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    Paypal has ruled in my favor today.
     
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  8. fry

    fry Silver Supporter

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    Great news. You gonna go for a full refund or a few dollars?
     
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  9. Fiesta Red

    Fiesta Red Senior Member

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    I initially asked for a full refund and the seller refused. I then asked for a partial refund and the seller refused that also. I filed the PP claim for the full amount, but wouldn't be opposed to a partial.

    Do they go into his bank account and pull that money our if his PP balance doesn't cover it?
     
  10. fry

    fry Silver Supporter

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    I don't think so. I believe his Paypal balance will go into the negative, and he will be asked to deposit funds back in to cover it. Maybe they eventually go after the bank account if he doesn't straighten it out, not sure.
     
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  11. strat1701

    strat1701 El Diablo Cazador De Hombres Premium Member

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    They will draft the money out of the account, regardless. If there is no paypal balance that gets eaten first, then they go to bank acct on file. They will do this at the drop of a hat and at the first instance of a buyer citing they want a refund, which can occur up to 180 days from your shipment to the buyer. Fuck paypal. It is beyond unreasonable to put ANY seller on the hook for half a fucking year. Reverb is moving in similar ways but as long as your 'store' denotes either no return policy and the buyer does NOT pay with paypal, then you're covered as a seller. Always, ALWAYS make sure you have your return policy CLEARLY laid out if you are selling on reverb. Be extra careful if you accept paypal. Reverb direct check out I think may have a percentage point more in fees but no 180 days of bullshit or insane hold times.

    My last big ticket item I sold on reverb the buyer wanted to pay via paypal. They GIFTED it to me. Yet paypal was WITHHOLDING my funds for 21 days. WTF? It was a fucking GIFT payment. I promptly issued a refund to the buyer and they did the transaction via reverb's direct checkout. It's getting harder and harder to even do SIMPLE transactions with Paypal, and if they are big ticket items, even a gift option can get you shafted. No way was I going to sweat over NOT getting my $$ when I just shipped my collateral out the door. FTS.
     
  12. fry

    fry Silver Supporter

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    You can make your return policy crystal clear, but if you accept Paypal, it is most likely meaningless. That's certainly the case when Ebay's the judge and jury. I always say no returns, but have had to accept a few because the buyer came up with some story or other. In at least one case, it was buyer's remorse, plain and simple. He left pos feedback and waited 28 days to come up with some fairytale that the item was damaged. Of course Ebay found in his favor. Gotta admit, I've been on the other end of these situations, and was glad to have Ebay backing me. I take the good with the bad. The overwhelming majority of my experiences have gone off without a hitch.
     
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  13. Fiesta Red

    Fiesta Red Senior Member

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    Someone enlarged a pic from his original listing. He circled an area that shows the damage before he shipped it.

    [​IMG]
     
  14. warprider

    warprider Senior Member

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    I agree that it looks like guitar stand damage. Symmetrical burns. I'd get a stand & compare the span & take a pic. We all know what this is. Seller is being a s**!bag.

    It seems to be in the air lately. I got the big bait & switch with GC used Sunday.
     
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  15. elephantrider

    elephantrider Senior Member

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    i'd say keep it, but with the misrepresented circumstances, it almost makes it
    a confirmed return.
     
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  16. Fiesta Red

    Fiesta Red Senior Member

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    Reverb compensated some Reverb Bucks for the transaction, so I agreed to keep it. The seller continues deny any responsibility in this. In fact when I canceled the PP complaint and Reverb gave me the credit, the seller demanded that I remove the negative feedback. Nope.

    This is a really nice guitar. It is very resonant, and I am amazed at how loud it is acoustically. It is also very light. I've had two other Gibson Vs before but neither were this nice.


    [​IMG]
    [​IMG]
     
  17. elephantrider

    elephantrider Senior Member

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    damn. that thing is gorgeous ! glad it worked out for you, and you got to keep
    it.
     
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  18. fry

    fry Silver Supporter

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    Too close to the pool!!
     
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  19. warprider

    warprider Senior Member

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    That repair should be easy. Nitro, correct?
     
  20. rick31797

    rick31797 Member

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    From what I see it looks really trivial, if it’s just the two marks, it could be just touched up with some lacquer....that probably why the seller is resisting any resolution.
     

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