This is a one-person anecdote. I called my ISP to see about changing plans to get a lower speed (and therefore lower price). I run speedtest.net regularly, and see 55-70down/5up speeds, all the time. While I was on the phone with the service rep, my internet dropped. gone, for about a full minute. We finished up the call, turns out I'm already on the cheapest plan. Since that dropout, I have been getting 120down/12up. Almost double what I had. I swear they triggered the "some guy is complaining about his internet" update, when that's not really what I called about.