Don't bother ordering Phil X signature pickups

Discussion in 'Pickups' started by Mr Insane, Dec 27, 2017.

  1. Mr Insane

    Mr Insane Senior Member

    Messages:
    10,725
    Likes Received:
    5,695
    Joined:
    Dec 8, 2008
    Update: Phil X has apologized for the following experience.


    In August I ordered a set of Arcane Phil X humbuckers from Phil's site.

    Now I have ordered the Arcane PX100 from him before. It took a while, but it eventually showed up, and is a great pickup.


    But this time around, there was no communication. I sent several emails asking about the order, only got one reply saying the order status would be checked, than nothing. I'm a patient man, but I want to know if they are being made or not.

    After 4 months of being in the dark, I had enough and filed a dispute with paypal. They gave him 10 days to reply to the dispute, nothing. My money was refunded.

    I used to be a big fan of Phil X, but after this experience...not so much anymore. If the pickups aren't for sale anymore, at least let your fans know that.
     
    Last edited: Jun 16, 2018
    bulletproof, peterjc, jcsk8 and 4 others like this.
  2. brokentoeswalker

    brokentoeswalker Senior Member

    Messages:
    2,359
    Likes Received:
    3,389
    Joined:
    Mar 14, 2012
    He's a pickup winder as well ?? I had no idea. Thanks for sharing your experience. Duly noted.
     
    VictorB and bulletproof like this.
  3. Mr Insane

    Mr Insane Senior Member

    Messages:
    10,725
    Likes Received:
    5,695
    Joined:
    Dec 8, 2008
    He has Arcane pickups make them to his specs, than has them listed on his website.
     
    bulletproof likes this.
  4. rclausen

    rclausen Senior Member

    Messages:
    2,636
    Likes Received:
    2,051
    Joined:
    Nov 9, 2011
    Has he been on tour? Would he have the business sense to have a retail manager?
     
    bulletproof likes this.
  5. rockinlespaul

    rockinlespaul Oxblood Addict V.I.P. Member

    Messages:
    10,066
    Likes Received:
    10,066
    Joined:
    Aug 12, 2007
    Unacceptable. You did the right thing imho.
     
    bulletproof, LSAR, RAG7890 and 2 others like this.
  6. SlyStrat

    SlyStrat Senior Member

    Messages:
    1,798
    Likes Received:
    899
    Joined:
    Jan 24, 2009
    Phil X comes across as a major a-hole with huge ego problems.
     
    your idol, bulletproof, LSAR and 4 others like this.
  7. 5F6-A

    5F6-A Senior Member

    Messages:
    9,464
    Likes Received:
    2,016
    Joined:
    Aug 16, 2007
    Having deja vu...
     
    bulletproof likes this.
  8. Mr Insane

    Mr Insane Senior Member

    Messages:
    10,725
    Likes Received:
    5,695
    Joined:
    Dec 8, 2008
    I liked it him on Fretted Americana because he was the only one playing vintage guitars the way they should be, loud and crazy.
     
  9. LtKojak

    LtKojak Senior Member

    Messages:
    4,017
    Likes Received:
    2,740
    Joined:
    Aug 26, 2009
    I don't think people were buying those in bulk...
     
  10. kboman

    kboman Senior Member

    Messages:
    6,454
    Likes Received:
    5,691
    Joined:
    Jun 19, 2011
    :rofl::rofl::rofl:
     
    bulletproof likes this.
  11. chunktone

    chunktone Member

    Messages:
    78
    Likes Received:
    21
    Joined:
    May 11, 2011
    Why not go directly to Arcane to order?
     
    bulletproof likes this.
  12. Mr Insane

    Mr Insane Senior Member

    Messages:
    10,725
    Likes Received:
    5,695
    Joined:
    Dec 8, 2008
    I did after. They didn't respond back either.

    I put an order through the Seymour Duncan custom shop this week.
     
    bulletproof, Wolf ^_^ and Zoobiedood like this.
  13. darthphineas

    darthphineas Senior Member

    Messages:
    544
    Likes Received:
    169
    Joined:
    Oct 3, 2014
    Phil X is one of the artists that Arcane lets sell direct via the artist's own site.



    similar experience with Arcane not replying to calls or emails.



    I've tried a few of Arcane's offerings. The Brownbucker is alright. The Mr. Scary is not.
     
    bulletproof, Mr Insane and Wolf ^_^ like this.
  14. bassmannlespaulman

    bassmannlespaulman Senior Member

    Messages:
    574
    Likes Received:
    319
    Joined:
    Apr 2, 2013
    I just purchased a arcane echopark pickup set they said 6 to 8 weeks. Hopefully i don't have the same problem
     
    bulletproof likes this.
  15. LtKojak

    LtKojak Senior Member

    Messages:
    4,017
    Likes Received:
    2,740
    Joined:
    Aug 26, 2009
    And what exactly made you think it won't?

    Care to explain?
     
    bulletproof likes this.
  16. warprider

    warprider Senior Member

    Messages:
    208
    Likes Received:
    171
    Joined:
    Jan 31, 2011
    Sorry to hear this. I dig on Phil.

    Something's not right to go off the grid so drastically.
     
    bulletproof likes this.
  17. bassmannlespaulman

    bassmannlespaulman Senior Member

    Messages:
    574
    Likes Received:
    319
    Joined:
    Apr 2, 2013

    Umm easy hope lol. Who hopes things go wrong man? Lol what kinda question is that? Lol
     
    bulletproof likes this.
  18. ErictheRed

    ErictheRed Senior Member

    Messages:
    4,304
    Likes Received:
    4,766
    Joined:
    Dec 8, 2009
    I must be the only person that thinks Phil X always sounds like crap.
     
    Blue Blood, VictorB and bulletproof like this.
  19. FennRx

    FennRx Senior Member

    Messages:
    17,687
    Likes Received:
    28,996
    Joined:
    Feb 21, 2008
    The Dave Stephens school of business I see...
     
    kboman, Marco78, RAG7890 and 5 others like this.
  20. bulletproof

    bulletproof aka tarddoggy Premium Member V.I.P. Member

    Messages:
    10,940
    Likes Received:
    25,174
    Joined:
    Jun 1, 2011
    :laugh2::lol::laugh2:
     
    kboman likes this.

Share This Page