Don't bother ordering Phil X signature pickups

Discussion in 'Pickups' started by Mr Insane, Dec 27, 2017.

  1. Mr Insane

    Mr Insane Senior Member

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    Update: Phil X has apologized for the following experience.


    In August I ordered a set of Arcane Phil X humbuckers from Phil's site.

    Now I have ordered the Arcane PX100 from him before. It took a while, but it eventually showed up, and is a great pickup.


    But this time around, there was no communication. I sent several emails asking about the order, only got one reply saying the order status would be checked, than nothing. I'm a patient man, but I want to know if they are being made or not.

    After 4 months of being in the dark, I had enough and filed a dispute with paypal. They gave him 10 days to reply to the dispute, nothing. My money was refunded.

    I used to be a big fan of Phil X, but after this experience...not so much anymore. If the pickups aren't for sale anymore, at least let your fans know that.
     
    Last edited: Jun 16, 2018
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  2. brokentoeswalker

    brokentoeswalker Senior Member

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    He's a pickup winder as well ?? I had no idea. Thanks for sharing your experience. Duly noted.
     
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  3. Mr Insane

    Mr Insane Senior Member

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    He has Arcane pickups make them to his specs, than has them listed on his website.
     
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  4. rclausen

    rclausen Senior Member

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    Has he been on tour? Would he have the business sense to have a retail manager?
     
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  5. rockinlespaul

    rockinlespaul Oxblood Addict V.I.P. Member

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    Unacceptable. You did the right thing imho.
     
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  6. SlyStrat

    SlyStrat Senior Member

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    Phil X comes across as a major a-hole with huge ego problems.
     
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  7. 5F6-A

    5F6-A Senior Member

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    Having deja vu...
     
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  8. Mr Insane

    Mr Insane Senior Member

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    I liked it him on Fretted Americana because he was the only one playing vintage guitars the way they should be, loud and crazy.
     

  9. LtKojak

    LtKojak Senior Member

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    I don't think people were buying those in bulk...
     

  10. kboman

    kboman Senior Member

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    :rofl::rofl::rofl:
     
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  11. chunktone

    chunktone Member

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    Why not go directly to Arcane to order?
     
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  12. Mr Insane

    Mr Insane Senior Member

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    I did after. They didn't respond back either.

    I put an order through the Seymour Duncan custom shop this week.
     
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  13. darthphineas

    darthphineas Senior Member

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    Phil X is one of the artists that Arcane lets sell direct via the artist's own site.



    similar experience with Arcane not replying to calls or emails.



    I've tried a few of Arcane's offerings. The Brownbucker is alright. The Mr. Scary is not.
     
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  14. bassmannlespaulman

    bassmannlespaulman Senior Member

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    I just purchased a arcane echopark pickup set they said 6 to 8 weeks. Hopefully i don't have the same problem
     
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  15. LtKojak

    LtKojak Senior Member

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    And what exactly made you think it won't?

    Care to explain?
     
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  16. warprider

    warprider Senior Member

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    Sorry to hear this. I dig on Phil.

    Something's not right to go off the grid so drastically.
     
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  17. bassmannlespaulman

    bassmannlespaulman Senior Member

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    Umm easy hope lol. Who hopes things go wrong man? Lol what kinda question is that? Lol
     
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  18. ErictheRed

    ErictheRed Senior Member

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    I must be the only person that thinks Phil X always sounds like crap.
     
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  19. FennRx

    FennRx Senior Member

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    The Dave Stephens school of business I see...
     
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  20. bulletproof

    bulletproof aka tarddoggy Premium Member V.I.P. Member

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    :laugh2::lol::laugh2:
     
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