Who is helpful, and who is not

BluesDisciple · 04-17-2012, 10:51 AM

I don't usually do this, but I am so incensed that I feel I have to share a really negative experience.

I am in the process of modding a guitar or two. Billy at RS Guitarworks has been super-helpful and friendly. So have the guys at Antique Electronic Supply, Todd at Seymour Duncan, the people at Dimarzio all have gone out of their way to have a discussion over the phone about wiring and capacitors, and then picking out the best pickup combination.

One store hasn't, and the experience was so insulting that I have to share it with you. Whoever answered the phone at Angela.com was an absolute jerk. He referred all inquiries to e-mail, although there is nothing specific that I could see on his website that indicated such. When I told him that I wasn't finding out the information that I needed on his website and that is why I was calling, he said " ... well, then you will have to go elsewhere..."
Buddy, believe me, I will!!!

In the competitive business climate, I guess he is successful enough that he thinks he can afford to be a total jerk who is incredibly rude to a customer who was willing to spend his hard earned money. Heres to you, Angela.com!!!

:w tf:

Freddy G · 04-17-2012, 10:59 AM

Wow! That's a pretty stupid way to conduct business, thanks for letting us know. What is it you were looking for BTW?

cynic79 · 04-17-2012, 11:15 AM

Was it about the Fralin Blender Pot by any chance?

BluesDisciple · 04-17-2012, 12:42 PM

Quote:

Originally Posted by cynic79

Was it about the Fralin Blender Pot by any chance?

No. The Jensen/Angela capacitors.

Elias Graves · 04-17-2012, 03:40 PM

Well, no soup for you!

Indyclone · 04-18-2012, 06:57 AM

They were rude to me once over email. If was a purchase I made over Ebay

I ordered 2 Fender switches. They sent me 1, in one package.

I emailed them about it and they accused me of lying to try to get another one for free, but said that they'd go ahead and send me one anyway.

My issue was settled, but it left me with a bad impression. I buy parts elsewhere now.

Mouse · 04-18-2012, 07:50 AM

Thanks for sharing your experience. That's very helpful

Lowdown · 04-18-2012, 07:42 PM

Angela.com - now that's a shop I wanna do business with…NOT

Thanx for the heads up fellas.

Murfdog · 04-19-2012, 12:05 PM

I'm really glad I read this. I was going to order a set of Fralin Pure PAFs from Angela.com since they are only an hour away from me. Not anymore.

5-0 phonebooth · 04-19-2012, 12:56 PM

Quote:

Originally Posted by BluesDisciple

Whoever answered the phone at Angela.com was an absolute jerk.

Dude, they've been that way FOREVER!

MrRhoads · 04-19-2012, 01:28 PM

rude jerks should not run a music store IMO.

fuzzyguitars · 04-19-2012, 02:49 PM

plus one

very rude

will never get my business again

jrt12 · 04-19-2012, 05:13 PM

thanks for the heads up. will definitely add that to my own personal "do not call" list

customer service goes a long way for me and I'm willing to pay a little bit extra and support businesses that treat their customers right.

that being said, I'd like to add a few of our MLP vendors on here to the "helpful" list: MHD Pickups, Martin Six String Customs and Jonesy. Just ordered from those 3 MLP sponsors and had a great experience! Hope to add some review threads on their products soon, just waiting on getting one more guitar re-assembled with my tech. But I'll definitely be sending more of my dollars their way soon!

MesaDCLP · 04-19-2012, 11:55 PM

What was your question about caps?

04-17-2012, 10:51 AM	#1 (permalink)
BluesDisciple Senior Member Join Date: Jul 2010 Location: Metro Phoenix, Az. Posts: 169 Thanks: 0 Thanked 4 Times in 2 Posts	Who is helpful, and who is not I don't usually do this, but I am so incensed that I feel I have to share a really negative experience. I am in the process of modding a guitar or two. Billy at RS Guitarworks has been super-helpful and friendly. So have the guys at Antique Electronic Supply, Todd at Seymour Duncan, the people at Dimarzio all have gone out of their way to have a discussion over the phone about wiring and capacitors, and then picking out the best pickup combination. One store hasn't, and the experience was so insulting that I have to share it with you. Whoever answered the phone at Angela.com was an absolute jerk. He referred all inquiries to e-mail, although there is nothing specific that I could see on his website that indicated such. When I told him that I wasn't finding out the information that I needed on his website and that is why I was calling, he said " ... well, then you will have to go elsewhere..." Buddy, believe me, I will!!! In the competitive business climate, I guess he is successful enough that he thinks he can afford to be a total jerk who is incredibly rude to a customer who was willing to spend his hard earned money. Heres to you, Angela.com!!!:w tf:

04-17-2012, 10:59 AM	#2 (permalink)
Freddy G V.I.P. Member Join Date: Mar 2007 Location: Niagara-on-the-Lake, Canada Posts: 3,795 Thanks: 75 Thanked 660 Times in 99 Posts	Re: Who is helpful, and who is not Wow! That's a pretty stupid way to conduct business, thanks for letting us know. What is it you were looking for BTW? __________________ blah blah blah, blah blah blah blah blah. BLAH?! Blah BLAH BLAH???!! A.Lifeson

04-17-2012, 11:15 AM	#3 (permalink)
cynic79 Senior Member Join Date: Jan 2009 Location: Northern Virginia Posts: 5,076 Thanks: 81 Thanked 19 Times in 8 Posts	Re: Who is helpful, and who is not Was it about the Fralin Blender Pot by any chance? __________________ Dressing the Debutantes Facebook Alonetone Some songs http://soundcloud.com/cynic79

04-17-2012, 03:40 PM	#5 (permalink)
Elias Graves Senior Member Join Date: Mar 2011 Posts: 336 Thanks: 10 Thanked 20 Times in 7 Posts	Re: Who is helpful, and who is not Well, no soup for you! Thumpalumpacus and 22Frets like this.

04-18-2012, 06:57 AM	#6 (permalink)
Indyclone Senior Member Join Date: Jan 2010 Location: Indianapolis Posts: 3,564 Thanks: 52 Thanked 101 Times in 27 Posts	Re: Who is helpful, and who is not They were rude to me once over email. If was a purchase I made over Ebay I ordered 2 Fender switches. They sent me 1, in one package. I emailed them about it and they accused me of lying to try to get another one for free, but said that they'd go ahead and send me one anyway. My issue was settled, but it left me with a bad impression. I buy parts elsewhere now. __________________

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04-18-2012, 07:50 AM	#7 (permalink)
Mouse Senior Member Join Date: Nov 2008 Location: Dalmatia Posts: 1,169 Thanks: 31 Thanked 20 Times in 5 Posts	Re: Who is helpful, and who is not Thanks for sharing your experience. That's very helpful __________________ Kansas City Radio KCFX 101 Leslie's Pickups

04-18-2012, 07:42 PM	#8 (permalink)
Lowdown Senior Member Join Date: Dec 2009 Posts: 3,843 Thanks: 158 Thanked 44 Times in 14 Posts	Re: Who is helpful, and who is not Angela.com - now that's a shop I wanna do business with…NOT Thanx for the heads up fellas.

04-19-2012, 12:05 PM	#9 (permalink)
Murfdog Senior Member Join Date: Nov 2008 Location: Baltimore, MD Posts: 1,441 Thanks: 17 Thanked 87 Times in 14 Posts	Re: Who is helpful, and who is not I'm really glad I read this. I was going to order a set of Fralin Pure PAFs from Angela.com since they are only an hour away from me. Not anymore. __________________ Always this talk from musicians about equipment. ... It's all in the fingers and the brain/heart.--Flea

04-19-2012, 01:28 PM	#11 (permalink)
MrRhoads Senior Member Join Date: Aug 2008 Location: SWE Posts: 3,627 Thanks: 232 Thanked 76 Times in 27 Posts	Re: Who is helpful, and who is not rude jerks should not run a music store IMO. __________________ Proud user of "JonesyBlues Customshop" parts T-Top info read this http://www.mylespaul.com/forums/pick...490r-490t.html Alot of good wiring help http://www.mylespaul.com/forums/tone...g-library.html Help on soldering http://www.mylespaul.com/forums/tone...ow-solder.html Capacitor info http://www.mylespaul.com/forums/tone...apacitors.html

04-19-2012, 02:49 PM	#12 (permalink)
fuzzyguitars Senior Member Join Date: Nov 2011 Posts: 312 Thanks: 15 Thanked 13 Times in 7 Posts	Re: Who is helpful, and who is not plus one very rude will never get my business again __________________ http://soundcloud.com/fuzzyguitars/manlius-vintage-modern-pickups

04-19-2012, 05:13 PM	#13 (permalink)
jrt12 Senior Member Join Date: Jul 2011 Location: Hell-Lay Posts: 293 Thanks: 4 Thanked 0 Times in 0 Posts	Re: Who is helpful, and who is not thanks for the heads up. will definitely add that to my own personal "do not call" list customer service goes a long way for me and I'm willing to pay a little bit extra and support businesses that treat their customers right. that being said, I'd like to add a few of our MLP vendors on here to the "helpful" list: MHD Pickups, Martin Six String Customs and Jonesy. Just ordered from those 3 MLP sponsors and had a great experience! Hope to add some review threads on their products soon, just waiting on getting one more guitar re-assembled with my tech. But I'll definitely be sending more of my dollars their way soon!

04-19-2012, 11:55 PM	#14 (permalink)
MesaDCLP Senior Member Join Date: Feb 2010 Posts: 160 Thanks: 2 Thanked 1 Time in 1 Post	Re: Who is helpful, and who is not What was your question about caps?

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