pro tools wont recognize new interface

[dylanR]

i'm having trouble, i had an Avid M Box and one of the 1/4 inch slots broke so i returned it, decided to upgrade to a profire 2626-- no i finally have it but pro tools won't seem to recognize it-- i finally have it as the playback engine and setup (hardware) however, no sound is coming out of it (other than every other sound in my computer, besides pro tools? this never happened with my mbox) and it only has 2 inputs, still thinks it's an mbox, and when i play a session it plays through the laptop speakers.

I recroded my fingers snapping in logic, so it's read by that program, but i never use it.

so in short, help please

---dylan

[Joeydego]

Originally Posted by dylanR

i'm having trouble, i had an Avid M Box and one of the 1/4 inch slots broke so i returned it, decided to upgrade to a profire 2626-- no i finally have it but pro tools won't seem to recognize it-- i finally have it as the playback engine and setup (hardware) however, no sound is coming out of it (other than every other sound in my computer, besides pro tools? this never happened with my mbox) and it only has 2 inputs, still thinks it's an mbox, and when i play a session it plays through the laptop speakers.

I recroded my fingers snapping in logic, so it's read by that program, but i never use it.

so in short, help please

---dylan

dick around in protools I/O, reset that first off. Report back.

[dylanR]

Originally Posted by Joeydego

dick around in protools I/O, reset that first off. Report back.

reset the I/O, now it's showing all the I/O but not doing a whole lot about it, tried to fire up the mic in input three, nothing, so i tried plugging a guitar in to one of the 1/4 inch slots, that worked-- however, none of the guitar plugins are sticking to it, so all i get is a clean sound, and it won't work with any plugins.

Tried opening an old session but i get no audio from anywhere when i hit play.

This is getting a bit frustrating

[cooljuk]

Are you direct monitoring an input and therefore not hearing the plugins?

Your old session likely needs the track/master outputs reassigned to the new interfaces outputs.

[dylanR]

Originally Posted by cooljuk

Are you direct monitoring an input and therefore not hearing the plugins?

Your old session likely needs the track/master outputs reassigned to the new interfaces outputs.

went through them track by track changed the output but still nothing. And i got to be honest i don't know what direct monitoring is, so i probably am not doing it haha

[cooljuk]

Originally Posted by dylanR

went through them track by track changed the output but still nothing. And i got to be honest i don't know what direct monitoring is, so i probably am not doing it haha

Direct monitoring is when you are passing an input directly to an output, avoiding the latency caused by going through a computer. It can be great for tracking, but would prevent you from hearing any processing your computer is doing, such as plugins and automation. You are likely able to activate/deactivate it both through ProTools and through the control panel for your audio interface, so you might want to check both. You can possibly activate/deactivate it in a per-track and global way through the PT options. It's been a number of versions since I worked in Tools so I'm probably not going to be much help with the Digi-specific details.

[335Reasons]

Did you install the drivers? Have a look at this link

Compatibility & Upgrade Information for Pro Tools on Mac.

[Joeydego]

Originally Posted by dylanR

reset the I/O, now it's showing all the I/O but not doing a whole lot about it, tried to fire up the mic in input three, nothing, so i tried plugging a guitar in to one of the 1/4 inch slots, that worked-- however, none of the guitar plugins are sticking to it, so all i get is a clean sound, and it won't work with any plugins.

Tried opening an old session but i get no audio from anywhere when i hit play.

This is getting a bit frustrating

give me a min, I will post for you a screenshot of my software mixer for the 2626. You must have the sends/returns screwy.

[Joeydego]

Here are my settings and how Im streaming audio thru my computer. Sessions work as they should. itunes and all audio in the computer plays no problem.

[Joeydego]

Here's my profools I/O

[dylanR]

Originally Posted by Joeydego

Here's my profools I/O

thanks Joey, i really appreciate it-- i'll tinker around and see if i make any progress

[dylanR]

Originally Posted by 335Reasons

Did you install the drivers? Have a look at this link

Compatibility & Upgrade Information for Pro Tools on Mac.

I did install the drivers, had to reinstall them a bunch of times because i plugged the firewire in before they where all settled

[Joeydego]

Originally Posted by dylanR

I did install the drivers, had to reinstall them a bunch of times because i plugged the firewire in before they where all settled

I vaguely remember you need to install drivers before connecting. Are you up and running now?

[dylanR]

Originally Posted by Joeydego

I vaguely remember you need to install drivers before connecting. Are you up and running now?

nope, tried tweaking the sends and the routers, did not work haha

uninstalled the drivers and will try again, this has been quite the pain in the arse

[Joeydego]

Originally Posted by dylanR

nope, tried tweaking the sends and the routers, did not work haha

uninstalled the drivers and will try again, this has been quite the pain in the arse

ok. Uninstall, restart. Install, restart. Connect interface, restart. If no good, you can get some further help over at the DUC Pro Tools MP & M-Powered & M-Audio on Mac OS X - Avid Audio Forums
this thread may be of some interest as well
Help!! No sound from Profire 2626

[Joeydego]

you ARE of course using the most recent driver for your OS found HERE, right? M-AUDIO - Drivers and Software Search

[dylanR]

Originally Posted by Joeydego

you ARE of course using the most recent driver for your OS found HERE, right? M-AUDIO - Drivers and Software Search

yep

[Joeydego]

It has to be a routing issue. If protools didn't see the interface, you wouldn't get to the launch screen. Do you see green audio levels in your master fader in a session? How does that correspond to levels in the software mixer? Do you see audio there? Your monitors of course are connected to outs 1&2, yes? Do you get audio in headphones?

[Joeydego]

wait a minute, Apple>system Preferences>sound>inputs and outputs set to the interface and not internal, right?

[dylanR]

Originally Posted by Joeydego

wait a minute, Apple>system Preferences>sound>inputs and outputs set to the interface and not internal, right?

it was before i uninstalled it

[cooljuk]

Did you get up and running yet? Did you call Digi, if not?

[dylanR]

Originally Posted by cooljuk

Did you get up and running yet? Did you call Digi, if not?

No i swear to god this is the most annoying piece of hardware i've ever bought i just want to chuck it out a window

[cooljuk]

Call Digi. They should be able to walk you through it step by step. I used to be a dealer and, unless things have really changed, Digidesign was one of the more helpful companies concerning support to end users. They realize their clients are often musicians and not technicians.

[Joeydego]

Trash and rebuild digi databases? There is a tool for it in the digidesign folder.

[dylanR]

Originally Posted by cooljuk

Call Digi. They should be able to walk you through it step by step. I used to be a dealer and, unless things have really changed, Digidesign was one of the more helpful companies concerning support to end users. They realize their clients are often musicians and not technicians.

I will, got to take care of a bunch of things this week so i may be late to report the findings

[cooljuk]

Wait, you're in LA. Just knock on your neighbor's door. Everyone has a studio and runs 'Tools out there, right?

[Joeydego]

Originally Posted by dylanR

I will, got to take care of a bunch of things this week so i may be late to report the findings

what vsn you running?
what os?

[dylanR]

Originally Posted by cooljuk

Wait, you're in LA. Just knock on your neighbor's door. Everyone has a studio and runs 'Tools out there, right?

Haha, the people who aren't aspiring actors use logic, since know one plays anything anymore

Originally Posted by Joeydego

what vsn you running?
what os?

vsn?

just upgraded to OS X mountain lion, however i hear it's very similar to OS X 7

[yeti]

Originally Posted by cooljuk

Call Digi. They should be able to walk you through it step by step. I used to be a dealer and, unless things have really changed, Digidesign was one of the more helpful companies concerning support to end users. They realize their clients are often musicians and not technicians.

Digidesign???? what's that? It's AVID now and they are an entirely different animal.

To the OP:Sounds like you need a tapemachine

[dylanR]

Originally Posted by yeti

Digidesign???? what's that? It's AVID now and they are an entirely different animal.

To the OP:Sounds like you need a tapemachine

at this point i think a tape machine would be heaps easier

any one got a struder 24 they wanna sell?