NGD - bit underwhelmed!

RUPRECHT · 05-11-2012, 09:03 AM

Well, after a long wait in the UK, my Gibson Custom Shop SG Standard Reissue with Maestro arrived today.

The guitar plays great but the final finish is pretty sloppy, the issues are:

1. Dimple in Maestro - looks like a screw or something is sticking into the Maestro plate cover (the bit with the logo on it) from underneath and has caused it to dimple out.

2. Further scratching on the edge of the Maestro.

3. Dent in the bottom of the body.

4. Pick guard looks like someone has tried to chamfer it with a stanley knife in places and have made a pretty poor job of it.

Pics below.

blamo · 05-11-2012, 09:06 AM

that dent on the bottom is unacceptable if that is a new guitar.

otherwise everything else would not bother me

RUPRECHT · 05-11-2012, 09:08 AM

sorry for quality of some pics, some of it was hard to photograph

River · 05-11-2012, 09:09 AM

Where'd it come from, and how did it get there?

RUPRECHT · 05-11-2012, 09:13 AM

Quote:

Originally Posted by River

Where'd it come from, and how did it get there?

no idea I only received the guitar today from my dealer, it has been on order from the Custom Shop for around 3 months

Jeremiah · 05-11-2012, 09:31 AM

normally I would say just play it and be done with it, but if you shelled out money for a custom order, return it. These are the types of things that will diminish your enjoyment, if you return it, you'll probably feel better.

MrGansburg · 05-11-2012, 09:54 AM

Same as I always say when somebody highlights these sorts of faults with a new guitar - send it back. The fewer people who complain about unsatisfactory quality then the more they'll (manufacturers) think they can get away with it.

sasquatch · 05-11-2012, 10:13 AM

Custom shop $$ deserves Custom Shop Quality.
They make the best then make them prove it
until you are satisfied with the final product.
It's Your Money.

Rowdymoon · 05-11-2012, 10:31 AM

Quote:

Originally Posted by sasquatch

Custom shop $$ deserves Custom Shop Quality.
They make the best then make them prove it
until you are satisfied with the final product.
It's Your Money.

Agreed....a 700 dollar guitar I would say screw it but custom shop stuff isn't cheap...and for the money it should be almost flawless.

lespaul01 · 05-11-2012, 10:33 AM

Send it back. I would pi$$ on it before hand though Whats a joke Custom Shop too

.

CLOWNS

RUPRECHT · 05-11-2012, 10:34 AM

Quote:

Originally Posted by MrGansburg

Same as I always say when somebody highlights these sorts of faults with a new guitar - send it back. The fewer people who complain about unsatisfactory quality then the more they'll (manufacturers) think they can get away with it.

Agreed mate, I going to (reluctantly) send it back, here's to more months of waiting!!

Eigen · 05-11-2012, 10:38 AM

The nice guys at the Custom Shop, decided they like you, so they reliced your guitar free of charge...you should be happy, usually you have to pay the big bucks for such treatment.

I would send it back in a heartbeat, not acceptable.

brokenarrow5 · 05-11-2012, 02:09 PM

if i get a custom shop it better be perfect or it's going back
any dents or scratches will be put there by me-

bgfthntr · 05-11-2012, 02:42 PM

When I bought my SG from GC it had a small dent in the back of the neck that some hacker probably put in it after being molested in the store. I fixed it with some nitro and it's fine and now I look at the spot as a battle scar. But your situation is different; I would send it back.

TattooedCarrot · 05-11-2012, 02:42 PM

Those dents shouldn't be there. The body dent especially. I wonder if the shop did it while they were checking it out. But the dent in the trem has to be from the factory.

Thumpalumpacus · 05-11-2012, 02:51 PM

The body and vibrato dents aren't acceptable in a new guitar, to me. The pickguard wouldn't bug me.

Frutiger · 05-11-2012, 03:12 PM

After a long wait, and with the fact it's a brand new guitar from the custom shop that you've ordered from a dealer, in my mind not a single one of the issues is remotely acceptable.

I wouldn't think twice about sending it back to the dealer and complaining.

RUPRECHT · 05-11-2012, 04:14 PM

Quote:

Originally Posted by Thumpalumpacus

The body and vibrato dents aren't acceptable in a new guitar, to me. The pickguard wouldn't bug me.

you're right I could have sorted that with a £1 bit of high grade sand paper

budg · 05-12-2012, 09:27 AM

I got rid of a 335 a week ago and for the money spent I was very dissappointed.The fretboard had jig marks on a few frets and a small section on the fretboard was rough because when they planed it , it wasnt quite thick enough in that 1 spot.Its the only Gibson I bought that had any real issues.

HRC · 05-12-2012, 09:34 AM

I agree send it back. It's a shame the Gibson Custom Shop is letting stuff out the door like that. Even if the dents happened after the guitar left Gibson which i doubt the pick guard got hacked there.

Eric Smith · 05-12-2012, 09:38 AM

Quote:

Originally Posted by River

Where'd it come from, and how did it get there?

I belive that it came from the west and was traveling east.

davebz · 05-12-2012, 09:45 AM

man thats a bummer.

I would definitely send it back .

zslane · 05-12-2012, 11:54 AM

This thread is a good PSA for the benefits of buying previously loved instruments.

icantbuyafender · 05-12-2012, 07:38 PM

omg

that pickguard... really?!

the dimple... REALLY?!

the DENT... ARE YOU ****ing kidding me?!?!?!

custom shop is (supposed to be) everything these issues are not!!

send it back!

The Refugee · 05-12-2012, 10:17 PM

I'd say send it back.

Stratottack · 05-12-2012, 10:31 PM

Pack it up & send it back. Absolutely NO excuse for workmanship like that for the price you had to pay for a Custom Shop Gibson.

We all deserve better than what they're flaking out these days. Make a statement man.

Thumpalumpacus · 05-12-2012, 10:34 PM

Quote:

Originally Posted by RUPRECHT

you're right I could have sorted that with a £1 bit of high grade sand paper

Well, the dents would kill it for me, in a new guitar.

To be honest, I probably wouldn't have even noticed the pickguard.

in2madness · 05-13-2012, 12:06 PM

There is only one thing that would make me keep that guitar. And that is if I plugged it into the amp and it sounded like this...

Tungsten Amp Crema Wheat Tweed Deluxe demo by Greg V. with Gibson Historic SG - YouTube

CRobbins · 05-13-2012, 12:18 PM

Your dealer should have caught those falts, and not have accepted it.

RUPRECHT · 05-17-2012, 12:35 PM

after a bit of toing and froing they have agreed to replace it.

05-11-2012, 09:06 AM	#2 (permalink)
blamo Senior Member Join Date: Nov 2010 Location: Edmonton Posts: 2,171 Thanks: 6 Thanked 18 Times in 8 Posts	Re: NGD - bit underwhelmed! that dent on the bottom is unacceptable if that is a new guitar. otherwise everything else would not bother me Leendrix and Stratottack like this. __________________

05-11-2012, 09:09 AM	#4 (permalink)
River Senior Member Join Date: May 2008 Location: Rural Colorado, USA Posts: 54,993 Thanks: 753 Thanked 985 Times in 79 Posts	Re: NGD - bit underwhelmed! Where'd it come from, and how did it get there? Leendrix and Stratottack like this. __________________ River Bottom Blues Band - Music Home of the River Bottom Blues Band

05-11-2012, 09:31 AM	#6 (permalink)
Jeremiah Bartlett Retrospec Member Join Date: Aug 2009 Location: New England Posts: 1,454 Thanks: 3 Thanked 4 Times in 3 Posts	Re: NGD - bit underwhelmed! normally I would say just play it and be done with it, but if you shelled out money for a custom order, return it. These are the types of things that will diminish your enjoyment, if you return it, you'll probably feel better. nutsauce likes this. __________________ Rig - Eleven Rack /EXRP and BX5 D2 Studio Monitors and Behringer FCB1010 w/Eureka Prom Guitar - 2006 Les Paul Custom Alpine White

05-11-2012, 09:54 AM	#7 (permalink)
MrGansburg Bartlett Retrospec Member Join Date: Aug 2011 Location: UK Posts: 838 Thanks: 3 Thanked 4 Times in 3 Posts	Re: NGD - bit underwhelmed! Same as I always say when somebody highlights these sorts of faults with a new guitar - send it back. The fewer people who complain about unsatisfactory quality then the more they'll (manufacturers) think they can get away with it. Leendrix, Thumpalumpacus, nutsauce and 4 others like this. __________________ 2010 MiI Squier Deluxe Strat (Pearl White Metallic) 2009 MiC Vintage V100 (Flamed Iced Tea) 2004 MiJ Epiphone Elitist '61 SG (Faded Cherry) 1997 MiJ Bacchus Live Road BLS-120S (Goldtop) 1982 MiJ Greco EGC68-50 (Ebony) 1980 MiC Kimbara Electro-Acoustic Cutaway (Natural) Zoom G2.1u multi-FX unit Roland Micro Cube Amp

05-11-2012, 10:13 AM	#8 (permalink)
sasquatch Senior Member Join Date: Jun 2008 Location: Charlotte, N.C. Posts: 1,346 Thanks: 0 Thanked 3 Times in 2 Posts	Re: NGD - bit underwhelmed! Custom shop $$ deserves Custom Shop Quality. They make the best then make them prove it until you are satisfied with the final product. It's Your Money. Stratottack and Rowdymoon like this. __________________ Epiphone LP Special wP-90's Squier CV 60's Jazz Bass Squier VM Jaguar Bass Marshall HDFX 100/a cab Acoustic B200 115 Sansamp DI/Boss TU-3 Digitech RP-355

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05-11-2012, 10:33 AM	#10 (permalink)
lespaul01 Banned Join Date: Mar 2011 Posts: 16,972 Thanks: 834 Thanked 149 Times in 44 Posts	Re: NGD - bit underwhelmed! Send it back. I would pi$$ on it before hand though Whats a joke Custom Shop too. CLOWNS Stratottack likes this.

05-11-2012, 10:38 AM	#12 (permalink)
Eigen King of the Bongo Join Date: Sep 2010 Posts: 637 Thanks: 18 Thanked 2 Times in 2 Posts	Re: NGD - bit underwhelmed! The nice guys at the Custom Shop, decided they like you, so they reliced your guitar free of charge...you should be happy, usually you have to pay the big bucks for such treatment. I would send it back in a heartbeat, not acceptable. Stratottack likes this.

05-11-2012, 02:09 PM	#13 (permalink)
brokenarrow5 Senior Member Join Date: May 2011 Location: South Florida Posts: 1,478 Thanks: 0 Thanked 0 Times in 0 Posts	Re: NGD - bit underwhelmed! if i get a custom shop it better be perfect or it's going back any dents or scratches will be put there by me- Spaceacex and Stratottack like this. __________________ Life Is A Garden-Dig It!--Joe Dirt It's the Freakin Catalina Wine Mixer! Play it like you Hate it!

05-11-2012, 02:42 PM	#14 (permalink)
bgfthntr Senior Member Join Date: Aug 2011 Location: Foothills of the Adirondacks Posts: 272 Thanks: 6 Thanked 0 Times in 0 Posts	Re: NGD - bit underwhelmed! When I bought my SG from GC it had a small dent in the back of the neck that some hacker probably put in it after being molested in the store. I fixed it with some nitro and it's fine and now I look at the spot as a battle scar. But your situation is different; I would send it back. __________________ 1961 Airline (by Harmony) Flat Top 1974 Gibson Blue Ridge Custom 1979/1981 Fender Stratocaster 1995 Gibson Les Paul Standard 2003 Larrivee Parlor 2010 Gibson SG Classic

05-11-2012, 02:42 PM	#15 (permalink)
TattooedCarrot Senior Member Join Date: Mar 2007 Location: SoCal Posts: 2,863 Thanks: 2 Thanked 85 Times in 27 Posts	Re: NGD - bit underwhelmed! Those dents shouldn't be there. The body dent especially. I wonder if the shop did it while they were checking it out. But the dent in the trem has to be from the factory.

05-11-2012, 02:51 PM	#16 (permalink)
Thumpalumpacus Senior Member Join Date: Nov 2010 Posts: 54,726 Thanks: 1,221 Thanked 689 Times in 80 Posts	Re: NGD - bit underwhelmed! The body and vibrato dents aren't acceptable in a new guitar, to me. The pickguard wouldn't bug me. Stratottack likes this.

05-11-2012, 03:12 PM	#17 (permalink)
Frutiger Senior Member Join Date: Jan 2008 Location: London Posts: 119 Thanks: 0 Thanked 0 Times in 0 Posts	Re: NGD - bit underwhelmed! After a long wait, and with the fact it's a brand new guitar from the custom shop that you've ordered from a dealer, in my mind not a single one of the issues is remotely acceptable. I wouldn't think twice about sending it back to the dealer and complaining. Stratottack likes this.

05-12-2012, 09:27 AM	#19 (permalink)
budg Senior Member Join Date: Mar 2011 Posts: 1,519 Thanks: 1 Thanked 3 Times in 2 Posts	Re: NGD - bit underwhelmed! I got rid of a 335 a week ago and for the money spent I was very dissappointed.The fretboard had jig marks on a few frets and a small section on the fretboard was rough because when they planed it , it wasnt quite thick enough in that 1 spot.Its the only Gibson I bought that had any real issues. __________________ Guitars 2011 Martin D-18 2006 SRV Strat 2007 59 Thinskin Strat White Blonde 2012 Gibson Traditional Plus Ice Tea 1997 Martin D-1 2011 Martin D-35

05-12-2012, 09:34 AM	#20 (permalink)
HRC Senior Member Join Date: Feb 2010 Location: Illinois Posts: 3,860 Thanks: 281 Thanked 7 Times in 2 Posts	Re: NGD - bit underwhelmed! I agree send it back. It's a shame the Gibson Custom Shop is letting stuff out the door like that. Even if the dents happened after the guitar left Gibson which i doubt the pick guard got hacked there. Stratottack likes this. __________________ If You Can't Play 'em, Relic 'em Axaholics Bluesville Junction

05-12-2012, 09:45 AM	#22 (permalink)
davebz Senior Member Join Date: Aug 2011 Location: Perry,n.y. Posts: 319 Thanks: 16 Thanked 4 Times in 2 Posts	Re: NGD - bit underwhelmed! man thats a bummer. I would definitely send it back .

05-12-2012, 11:54 AM	#23 (permalink)
zslane Senior Member Join Date: Dec 2008 Location: Los Angeles, CA Posts: 2,762 Thanks: 5 Thanked 22 Times in 9 Posts	Re: NGD - bit underwhelmed! This thread is a good PSA for the benefits of buying previously loved instruments. bgfthntr and RUPRECHT like this. __________________ Les Paul Standards: 1999 Ebony, 2005 CR7 Goldtop, 2008 VOS R8 Tobacco Sunburst Les Paul Customs: 1993 Transparent Black (over flame maple top), 2004 Alpine White Other Gibsons: 2012 50th Anniversary "Standard 24" SG, 2005 SG '61 Re-issue, 2002 ES-333 Click here for the full-size group photo.

05-12-2012, 07:38 PM	#24 (permalink)
icantbuyafender Senior Member Join Date: Apr 2011 Location: South Texas, baby. Posts: 1,997 Thanks: 18 Thanked 4 Times in 4 Posts	Re: NGD - bit underwhelmed! omg that pickguard... really?! the dimple... REALLY?! the DENT... ARE YOU ****ing kidding me?!?!?! custom shop is (supposed to be) everything these issues are not!! send it back! __________________ BLACKHEART OR BUST

05-12-2012, 10:17 PM	#25 (permalink)
The Refugee Senior Member Join Date: Aug 2010 Location: NJ Posts: 7,541 Thanks: 132 Thanked 30 Times in 15 Posts	Re: NGD - bit underwhelmed! I'd say send it back. Stratottack likes this. __________________ #ForNico

05-12-2012, 10:31 PM	#26 (permalink)
Stratottack V.I.P. Member Join Date: Sep 2010 Location: Oregon Coast Posts: 10,439 Thanks: 2,556 Thanked 137 Times in 16 Posts	Re: NGD - bit underwhelmed! Pack it up & send it back. Absolutely NO excuse for workmanship like that for the price you had to pay for a Custom Shop Gibson. We all deserve better than what they're flaking out these days. Make a statement man. Hector Arcadius and napsak like this.

05-13-2012, 12:18 PM	#29 (permalink)
CRobbins Senior Member Join Date: Feb 2012 Location: Southern California. Posts: 1,790 Thanks: 58 Thanked 20 Times in 11 Posts	Re: NGD - bit underwhelmed! Your dealer should have caught those falts, and not have accepted it. __________________ Dont forget to boogie!

05-17-2012, 12:35 PM	#30 (permalink)
RUPRECHT Senior Member Join Date: Dec 2011 Posts: 102 Thanks: 0 Thanked 4 Times in 1 Post	Re: NGD - bit underwhelmed! after a bit of toing and froing they have agreed to replace it. bgfthntr and CRobbins like this.

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