Epiphone gets an A+ for customer service

Hairless_Ape · 03-26-2010, 12:52 AM

I wish more companies could realize that just a the slightest bit of effort to show the customer they matter goes a long way. So here's my tale...

I emailed customer service asking for the part number for the Epiphone straplocks that came with my LP Tribute. I know how the routine works so I included my serial #, where I bought it, and all my contact info. Got an email back asking if they were missing when I bought it and stating that they were only available as a warranty replacement item...I couldn't order them. At that point I wrote back saying that mine weren't missing I just wanted a set for to order a set for my SG because I didn't feel like getting poked in gut by the more protruding straplocks that are generally available. So I figured that was that and I would just swap straplocks when ever I got around to it. But what do I find in my mailbox when I get home tonight? You guessed it...

Can't really tell from the awesome cell phone pics, but it's pretty much just a Schaller with the knob cut off and an Epiphone logo "E" stamped in the end. I know it's really something very small, but it's something most companies wouldn't do even for a $5 part. I was definitely surprised.

Now if only he would have sent me the buttons too. DOH!!! lol

alanssaab · 03-26-2010, 01:35 AM

result

but send them another e mail telling them to send the buttons as well

Hairless_Ape · 03-26-2010, 01:46 AM

I can't say it didn't cross mind, lol. I planned on placing an order with allparts tomorrow anyway. I think I can spare the extra $4 for Schaller style buttons.

Chimera · 03-26-2010, 05:11 AM

Are you sure they're Schaller style buttons? The strap-locks that came with my tribute are much more of a V shape than the Schallers with their flat lip. I've been on the lookout for some extra buttons, so I can use the Epi straplocks with my other Epis, but haven't spent too much time looking at the differences. The buttons on the tribute are definitely different to the buttons on my ZW and Studio, but they don't look like schaller-shaped buttons to me.

Hairless_Ape · 03-26-2010, 07:40 AM

So they are...I'll find something that works Chimera. I've got plenty of time to goof off online at work.

03-26-2010, 12:52 AM	#1 (permalink)
Hairless_Ape Dysfunctional Member Join Date: Feb 2010 Location: outside Philly, NJ Posts: 4,215 Thanks: 65 Thanked 54 Times in 21 Posts	Epiphone gets an A+ for customer service I wish more companies could realize that just a the slightest bit of effort to show the customer they matter goes a long way. So here's my tale... I emailed customer service asking for the part number for the Epiphone straplocks that came with my LP Tribute. I know how the routine works so I included my serial #, where I bought it, and all my contact info. Got an email back asking if they were missing when I bought it and stating that they were only available as a warranty replacement item...I couldn't order them. At that point I wrote back saying that mine weren't missing I just wanted a set for to order a set for my SG because I didn't feel like getting poked in gut by the more protruding straplocks that are generally available. So I figured that was that and I would just swap straplocks when ever I got around to it. But what do I find in my mailbox when I get home tonight? You guessed it... Can't really tell from the awesome cell phone pics, but it's pretty much just a Schaller with the knob cut off and an Epiphone logo "E" stamped in the end. I know it's really something very small, but it's something most companies wouldn't do even for a $5 part. I was definitely surprised. Now if only he would have sent me the buttons too. DOH!!! lol __________________ FS: Epiphone ES-339 Pro w/HSC

03-26-2010, 01:35 AM	#2 (permalink)
alanssaab Senior Member Join Date: Mar 2010 Location: scotland Posts: 237 Thanks: 0 Thanked 1 Time in 1 Post	Re: Epiphone gets an A+ for customer service result but send them another e mail telling them to send the buttons as well __________________ gibson lp studio epi sg400 fender strat x2 marshall jcm 800 + 1960s cab roost 2x12

03-26-2010, 01:46 AM	#3 (permalink)
Hairless_Ape Dysfunctional Member Join Date: Feb 2010 Location: outside Philly, NJ Posts: 4,215 Thanks: 65 Thanked 54 Times in 21 Posts	Re: Epiphone gets an A+ for customer service I can't say it didn't cross mind, lol. I planned on placing an order with allparts tomorrow anyway. I think I can spare the extra $4 for Schaller style buttons. __________________ FS: Epiphone ES-339 Pro w/HSC

03-26-2010, 05:11 AM	#4 (permalink)
Chimera Senior Member Join Date: Oct 2008 Posts: 182 Thanks: 1 Thanked 2 Times in 2 Posts	Re: Epiphone gets an A+ for customer service Are you sure they're Schaller style buttons? The strap-locks that came with my tribute are much more of a V shape than the Schallers with their flat lip. I've been on the lookout for some extra buttons, so I can use the Epi straplocks with my other Epis, but haven't spent too much time looking at the differences. The buttons on the tribute are definitely different to the buttons on my ZW and Studio, but they don't look like schaller-shaped buttons to me. __________________ 2007 Epiphone Zakk Wylde Custom Bullseye w/active EMG pickups 2010 Epiphone Les Paul Tribute Cherryburst with Asymmetrical Neck 2009 Epiphone Studio Deluxe

03-26-2010, 07:40 AM	#5 (permalink)
Hairless_Ape Dysfunctional Member Join Date: Feb 2010 Location: outside Philly, NJ Posts: 4,215 Thanks: 65 Thanked 54 Times in 21 Posts	Re: Epiphone gets an A+ for customer service So they are...I'll find something that works Chimera. I've got plenty of time to goof off online at work. __________________ FS: Epiphone ES-339 Pro w/HSC

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