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Unread 08-15-2013, 09:33 PM   #1 (permalink)
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Question attwifi....arrrrggh!....help please?

I spend a lot of time on the road and need to connect to the internet from time to time. I normally drop into a Starbucks, Barnes & Noble, etc.

Recently I've been unable to connect to ANY of their attwifi networks. I can use wifi at home, other places that do not use attwifi as a network name, hotels, so I know my wifi card is OK on my computer. I can also connect to attwifi on my phone - but not the computer.

I did try a google search but did not find any real answers. Any idea what is going on?
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Unread 08-15-2013, 10:30 PM   #2 (permalink)
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Re: attwifi....arrrrggh!....help please?

Anyone?
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Unread 08-16-2013, 12:00 AM   #3 (permalink)
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Re: attwifi....arrrrggh!....help please?

Google to Provide Free Wi-Fi at Starbucks - Digits - WSJ
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Unread 08-16-2013, 12:06 AM   #4 (permalink)
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Re: attwifi....arrrrggh!....help please?

__ first things first. you failed to mention what version of what operating system. cannot help without that info __

( will guess this is a Windows problem. never had a network connection problem with any of my Linux distros )
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Unread 08-16-2013, 12:23 AM   #5 (permalink)
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Re: attwifi....arrrrggh!....help please?

Does AT&T do an HTTP hijack to prompt for authentication? Maybe it's a security setting or a browser issue.
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Unread 08-16-2013, 07:37 AM   #6 (permalink)
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Re: attwifi....arrrrggh!....help please?

after you connect open your browser and the AT&T site should pop up automatically. Then you accept terms of use and you should be good to go.
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Unread 08-16-2013, 08:47 AM   #7 (permalink)
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Re: attwifi....arrrrggh!....help please?

I am running windows 7. It seems to only be a problem connecting to attwifi hotspots. Other people in the store are fine; and I can connect to other store's hotspots - such as Panera Bread.

I rebooted my laptop, turned the wifi off and on again (with a scottish accent ), ran troubleshooting, blah blah blah. It will not connect so I never get to move beyond that stage.
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Unread 08-16-2013, 08:57 AM   #8 (permalink)
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Re: attwifi....arrrrggh!....help please?

Quote:
Originally Posted by randelli View Post
I am running windows 7. It seems to only be a problem connecting to attwifi hotspots. Other people in the store are fine; and I can connect to other store's hotspots - such as Panera Bread.

I rebooted my laptop, turned the wifi off and on again (with a scottish accent ), ran troubleshooting, blah blah blah. It will not connect so I never get to move beyond that stage.
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Unread 08-16-2013, 08:58 AM   #9 (permalink)
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Re: attwifi....arrrrggh!....help please?

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Originally Posted by Malikon View Post
No.............. more like:

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Unread 08-16-2013, 09:03 AM   #10 (permalink)
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Re: attwifi....arrrrggh!....help please?

This may seem obvious, but...

Have you tried powering your phone off and back on?

Whenever I have troubles this is the first thing I try. It usually solves most issues.
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Unread 08-16-2013, 09:13 AM   #11 (permalink)
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Re: attwifi....arrrrggh!....help please?

The phone will connect - it is the laptop I am having trouble with.

I even ran my advanced system care last night to see if something had switched off access to attwifi. No change. It appears to only be a problem with "attwifi"
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Unread 08-16-2013, 09:37 AM   #12 (permalink)
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Re: attwifi....arrrrggh!....help please?

AT&T Wi-Fi (United States) | Starbucks Coffee Company

Official Blog: Starbucks’ WiFi goes Google

Are you sure "attwifi" is still publicly available at those locations? Check to see if your phone is connecting to that network or if it is connecting to the "free" Google wifi. As they switch their stores over in the various locations, the attwifi connections at Starbucks will be dedicated to back end stuff for the stores but closed to public access.
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Unread 08-16-2013, 09:40 AM   #13 (permalink)
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Re: attwifi....arrrrggh!....help please?

Is the laptop added as a device through AT&T (for an exra $9.99 per month)?

Unless it is "registered" I don't think it will connect. I've done tablets, but I've never done a laptop.
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Unread 08-16-2013, 09:43 AM   #14 (permalink)
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Re: attwifi....arrrrggh!....help please?

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Unread 08-16-2013, 09:46 AM   #15 (permalink)
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Re: attwifi....arrrrggh!....help please?

Call AT&T and ask them. I've had to use their customer service for a wi-fi connection at an airport and they were quite helpful. Or you can keep asking us and just use AT&T for guitar questions.
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Unread 08-16-2013, 10:01 AM   #16 (permalink)
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Re: attwifi....arrrrggh!....help please?

Quote:
Originally Posted by b3john View Post
AT&T Wi-Fi (United States) | Starbucks Coffee Company

Official Blog: Starbucks’ WiFi goes Google

Are you sure "attwifi" is still publicly available at those locations? Check to see if your phone is connecting to that network or if it is connecting to the "free" Google wifi. As they switch their stores over in the various locations, the attwifi connections at Starbucks will be dedicated to back end stuff for the stores but closed to public access.
From the Starbucks link above:

Our Wi-Fi has gone Google!

In an effort to bring even faster Internet connections to you, Starbucks has partnered with Google as our Wi-Fi provider. We are excited to offer this new experience, and will expect to roll this out to all of our 7,000 stores in the U. S. over the next 18 months. During this transition, we are pleased to be able to continue to work with our partner, AT&T, to provide Wi-Fi service to our customers.

Starbucks offers free, one-click, unlimited Wi-Fi at all company-owned stores in the United States, including instant access to the Starbucks Digital Network. There’s no purchase or subscription required, no password needed and no time limit on your session.

To connect simply select attwifi or Google Starbucks WiFi networks, open a browser on your laptop or mobile device and click “Connect.”



I got the same from the barristas and they did not know why it wasn't working either. I will write down the tech number listed in case it happens again.
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Unread 08-16-2013, 10:07 AM   #17 (permalink)
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Re: attwifi....arrrrggh!....help please?

the past couple years it seems like whatever Google touches turns to sh*t.

they ruined YouTube. (if you run a channel that is)
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Unread 08-16-2013, 10:12 AM   #18 (permalink)
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Re: attwifi....arrrrggh!....help please?

Quote:
Originally Posted by randelli View Post
To connect simply select attwifi or Google Starbucks WiFi networks, open a browser on your laptop or mobile device and click “Connect.”
At my local Starbucks which has already been converted over, it looks like I would now have to connect to the Google network. Truth be told, I leave wifi turned off, because I get faster network speeds from my LTE connection than I do via wifi (which I realize doesn't help you with the laptop issue unless you have tethering set up).
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Unread 08-16-2013, 10:18 AM   #19 (permalink)
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Re: attwifi....arrrrggh!....help please?

Ours have not converted. I may have to tether through the phone - or go to a different business altogether.

The thing is it must be a problem with my laptop as I see other customers online. Where should I look to see if anything is blocked or unselected?
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Unread 08-16-2013, 11:24 AM   #20 (permalink)
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Re: attwifi....arrrrggh!....help please?

Does it have this problem only with AT&T in Starbucks? I work for a wireless networking company. This is a free little product that might help you.
Wi-Fi Inspector | Xirrus

I am not saying that this is your issue but wireless access points can get swamped very easily by smart devices hitting the AP with connection requests for all of their SSIDs every 100ms. So you can be sitting below and AP, see 4 bars and can't connect. This is because the AP can't manage all of these SSID requests and starts dropping connections and not allowing new connections.

The other thing you can do is to delete your infrequently used SSIDs on your computer. Stupid as it sounds you might also want to try using another browser (with lowered security settings) if you need to go to a landing page to accept the terms and conditions or if using the wifi requires a pop up web page. It might not be the AP it might be the 3rd party who posts/validates your acceptance of their T's & C's for using their wifi doesn't like your browser. I've see it before. Or your current security settings doesn't like a 3rd party opening up a new browser....who knows.

I hope this helps some. Good luck.

PM me if you have any other questions.
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Last edited by OBX351; 08-16-2013 at 01:21 PM.
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Unread 08-16-2013, 01:52 PM   #21 (permalink)
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Re: attwifi....arrrrggh!....help please?

I did not think about using a different browser. I guess because it doesn't let me get that far into the process. I'm sure it is Loser Error

So far it only happens in Starbucks and Barnes & Nobles - both of which have attwifi as their SSID. I went again today and was able to connect my HTC EVO with no problems and get to the T&C page. The HP Pavilion g7 had no such luck...

Thanks for the link. I will give that a try.
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Unread 08-16-2013, 02:14 PM   #22 (permalink)
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Re: attwifi....arrrrggh!....help please?

The program will let you know what networks are available, single strength, etc.. It's a nice to have but it won't fix your problem.
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Unread 08-16-2013, 04:28 PM   #23 (permalink)
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Re: attwifi....arrrrggh!....help please?

Is there a pop up blocker in use on the laptop? So you can't accept terms etc?
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Unread 08-16-2013, 05:18 PM   #24 (permalink)
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Re: attwifi....arrrrggh!....help please?

While in the store,

Right click on the "bars" signal strength indicator. (lower right hand corner of screen in the "notifications area")

Click on "open network and sharing center".

When that opens look to the left hand side of the screen
underneath "Control Panel" you will see "manage wireless networks"

Click on that when it opens you should see the ATTWiFi network.
Right click on it select "remove network".

close everything and restart the computer and let it reacquire the signal.

Go back to the signal strength bar left click on it and ATTWiFi should
appear on the list of networks.

Click on it and then click on "connect."

See if that works.
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Unread 08-16-2013, 07:20 PM   #25 (permalink)
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Re: attwifi....arrrrggh!....help please?

Quote:
Originally Posted by chasenblues View Post
Click on that when it opens you should see the ATTWiFi network.
Right click on it select "remove network".
just got back to this thread. chasenblues has the right idea.

if you connected to any network identified as ATTWiFi _ then Windows saves the settings associated with the original network where you were able to connect

removing that network will reset it when you connect to the location that you're currently at __ not the previous location with the same name (telephones work differently, btw __ and the EVO is running Android, which is Linux based)

__ find it difficult to understand why a city, like Austin, isn't using unique SSIDs for specific locations. this is not an uncommon problem
(it's a Windows "feature")
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